Privacy Policy

Privacy Policy and

Last updated: July 2, 2025

Heiselle operates this store and website, including all information, content, resources, tools, products, and related services, to offer you, our customer, a personalized shopping experience (the "Services"). Heiselle is hosted and managed by the Shopify platform, which allows us to provide these Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise transact using the Services, or otherwise communicate with us.

In the event of a conflict between our Terms of Service and this Privacy Policy , this Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

By using any of the Services, you declare that you have read and understood this Privacy Policy, and agree to the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

We consider “personal information” to be all data that identifies or can reasonably be linked to you or another person. This does not include anonymous or properly de-identified data.

We may collect or process, depending on your interaction with the Services, place of residence, and applicable laws:

  • Contact information: name, address, billing/shipping address, phone number, email.

  • Financial information: credit/debit card numbers, payment details, transaction data.

  • Account data: username, password, preferences, settings.

  • Transaction information: products viewed, added to cart, saved, purchased, returned, exchanged, or canceled.

  • Communications: messages, emails, or requests sent to our support team.

  • Device data: browser type, IP address, unique identifiers.

  • Usage information: how and when you browse or interact with the Services.

Sources of Information Gathering

We may collect your information:

  • Directly from you , when you create an account, place an order, or contact us.

  • Automatically , through cookies and similar technologies.

  • From service providers who assist us in operating the store.

  • From business partners or third parties .

How We Use Your Personal Information

We use your information to:

  • Provide, personalize, and improve the Services (process orders, organize shipments, manage account, facilitate returns, recommend products).

  • Conduct marketing and promotional actions (via email, SMS, online ads based on your purchasing behavior).

  • Ensure security and prevent fraud.

  • Communicate about orders, accounts, or support.

  • Fulfill legal obligations.

Information Sharing

We may share your information:

  • With Shopify, suppliers and service providers (payments, IT, shipping, data analysis).

  • With marketing partners for personalized ads.

  • When you authorize or request sharing.

  • With affiliates or in commercial transactions (mergers, sales).

  • When required by law or to protect rights and safety.

Relationship with Shopify

The Services are hosted by Shopify . The information you provide is shared with Shopify and may be processed outside your country. Shopify may also use your data to improve its own services. You can learn more by reviewing Shopify's Privacy Policy .

Third-Party Links

Our Services may contain links to other websites. We are not responsible for the privacy practices or content of third parties.

Minor's Data

The Services are not intended for minors. We do not intentionally collect information from minors.

Security and Data Retention

We use reasonable security measures, but no system is 100% secure. We retain your information only for as long as necessary for the purposes described in this Policy.

Your Rights and Choices

Depending on your location, you may be entitled to:

  • Access, correct, or delete your personal data.

  • Request a copy of your data.

  • Opting out of participating in certain targeted shares or advertisements.

  • Manage communication preferences.

  • For residents of the EEA and the UK: you may also object to the processing, request restriction, or withdraw consent.

Complaints

You can contact us or your local data protection authority if you have concerns about the use of your data.

International Transfers

If your data is transferred outside your country, we will use appropriate legal mechanisms, such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted on the website with the updated date.

Contact

If you have any questions or wish to exercise your privacy rights, please contact us:

📧 Email: support@heiselle.com

For the purposes of applicable data protection laws, Heiselle is the controller of your personal information.